CapTain

Business Capability Model

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Develop Product
2
1.0
16
Dir.
Portfolio Strategy
Magnify
Portfolio Strategy
Develop a product portfolio aligned with the overall business strategy.
  • Analyse market
  • Analyze current product portfolio
  • Target portfoilios towards markets
  • Evolve market opportunities
16
13.0
52
Man.
Research and Development
Magnify
Research and Development
Core product research and product development to target new products for existing or new markets and portfolios.
  • Product and technology research
  • Prepare Manufacturing
  • Product LCM planning
  • Product calculations
  • Pricing strategies
3
11.0
43
Man.
Product Change Management
Magnify
Product Change Management
Manage product changes due to strategy, market and customer requirements
  • Analyse product requirement changes
  • Analyze change impact on current manufacturing
  • Manage required manufacturing plant and production line changes
  • Prepare related marketing and sales activities
  • Detailed product change planning
7
19.2
78
Exe.
Mechanical design
Magnify
Mechanical design
Technical mechanical design of product including changes to existing products.
  • Concept design
  • Product design
  • Produce approriate CAD drawings
  • Prepare plant and manufacturing tooling
  • Conduct strength calculations
  • Prepare for materials supply
  • Environment impact analysis
  • Produce product manuals
3
5.0
28
Exe.
Process Design
Magnify
Process Design
Manufacturing process design specific to developed products
  • Assessment and ongoing ducumentation of plant manufacturing capabilities
  • Conceptual design of manufacturing flow
  • Materialls flow design
  • Manufacturing process design
Selling
2
1.1
14
Dir.
Customer Relation Strategy
Magnify
Customer Relation Strategy
Formulate and maintan a robust CR strategy to be ephasized group wide
  • Market intelligence
  • Develop Customer Relations strategy
  • Develop Marketing strategy
  • Market and Brand positioning
4
2.2
23
Dir.
Sales and Promotion Planning
Magnify
Sales and Promotion Planning
Based on group CR strategy design and conduct sales and promotion planning
  • Marketing planning
  • Campaigns planning
  • Sales and channel planning
  • Sales and promotion performance
0
0.7
32
Man.
Relationship Monitoring
Magnify
Relationship Monitoring
Continously monitor our customer relations and our activities in different channels
  • Sales and channel targeting
  • Meassure sales visits
  • Analyze sales vs promotion activities
  • Internal sales communication
1
4.4
21
Man.
Market Analytics
Magnify
Market Analytics
Establish sales channels policies and procedures and manage resource allocation and market presence
  • Manage resource allocation across channels, products and geographies
  • Key account management and specialist sales activities
  • Sales training
  • Plan sales campaigns
  • Manage sales force in direct selling channels
12
40.3
43
Exe.
Sales Management
Magnify
Sales Management
Manage sales activities in our markets and channels
  • Leads management
  • Sales planning
  • Customer configuration planning
  • Sell
  • Follow up sales per market and chennel
9
6.5
35
Exe.
Order Management
Magnify
Order Management
Handle customer orders and prepare manufacturing orders
  • Receive, review and confirm customer orders
  • Calculate orders and calculate manufacturing capacity
  • Prepare manufacturing and plant orders
  • Confirm and agree on date for delivery
Manufacturing
0
1.6
5
Dir.
Manufacturing Strategy
Magnify
Manufacturing Strategy
Long term strategy for manufacturing, plant capacity and specialization
  • Plant specialization strategies
  • Plant long term capacity development
  • PLant and foreign markets strategy
  • Sub contractors strategy
0
4.2
5
Dir.
Maufacturing Master Planning
Magnify
Maufacturing Master Planning
General planning for plant capacity and inter-plant deliveries
  • Define plant capacities
  • Monitor order flow
  • Allocate manufacturing capacity
  • Coordinate complex and multi-plant manufacturing
  • Material flow planning
  • Inter-plant logistics planning
23
16.6
29
Man.
Plant Scheduling
Magnify
Plant Scheduling
Detail manufacturing plant planning based on orderflow and new products
  • Receive manufacturing orders
  • Plan manufacturing lines
  • Detail tooling planning
  • Detail materials planning
  • Handle re-planning
  • Deploy tooling and manufacturing lines for new products
32
7.5
37
Man.
Plant Monitoring
Magnify
Plant Monitoring
Monitor flow of manufacturing and materials
  • Prepare manufacturing lines and tools monitoring agents
  • Collect monitoring data
  • Monitoring reporting
  • Monotoring analysis
43
106.9
365
Exe.
Plant Operations
Magnify
Plant Operations
Execute manufacturing according to manufacturing orders
  • Initiate manufacturing according to order
  • Receive materials
  • Manufacture order parts
  • Handle parts assembly
  • Handle final assembly
  • Handle deviations
15
13.3
68
Exe.
Maintenance Management
Magnify
Maintenance Management
Handle activities related to local plant maintenance
  • Maintenance planning
  • Tool vendor support planning
  • Tool health reporting
  • Maintenance execution
12
17.6
47
Exe.
Delivery Customization
Magnify
Delivery Customization
Handle order deviations from standard product configuration
  • Analyze order deviations from standard product configurations
  • Implement parts deviations in manufacturing lines, parts and final assembly
  • Execute post manufacturing delivery customization
Service and Aftersales
3
3.2
7
Dir.
Post Sale Strategy
Magnify
Post Sale Strategy
Develop and implement group wide strategy to direct post sale activities
  • Define long term post sale targets
  • Define merger and acquisitions strategy in post sale area
  • Post Sales strategy alignment with Sales strategy
  • Develop post sale franchise concepts
1
0.4
7
Dir.
Service Strategy
Magnify
Service Strategy
Develop and implement group wide strategy to direct service activities
  • Define long term service targets
  • Define customer service desk strategy
  • Service strategy alignment with Sales strategy
  • Develop service subcontractor strategies
7
18.5
63
Man.
Service Management
Magnify
Service Management
Manage and enhance ongoing customer service and support
  • Establish service targets
  • Implement escalation paths
  • Measure service desk performance
  • Measure customer satisfaction
  • Proactive service enhancement
  • Manage larger service campaigns
0
1.6
17
Man.
Subcontractor Management
Magnify
Subcontractor Management
Management of franchise- and subcontractor relations
  • Establish subcontractor contracts in different markets according strategies
  • Define subcontractor targets
  • Measure and follow up subcontractor targets and markets
  • Explore subcontractor competition in tergeted markets
6
5.4
31
Exe.
Spare Parts Management
Magnify
Spare Parts Management
Management of spare part storage and supply
  • Spare part ordering
  • Warehouse management
  • Spare part supply
  • Spare parts logistics
  • Spare parts replaceent
19
57.9
145
Exe.
Product Service
Magnify
Product Service
Service organization and delivery
  • Receive service order
  • Plan service engagement
  • Service reporting
  • Service process enhancement
  • Conduct service measures
Administration
0
1.3
12
Dir.
Corporate Strategy
Magnify
Corporate Strategy
Formulate and implement common group corporate strategy
  • Evaluate external trends and market forces
  • Define common group targets
  • Define common financial financial targets
  • Communicate corporate strategy
  • Establish corporate scorecard
1
9.4
13
Man.
Legal and Regulatory
Magnify
Legal and Regulatory
Legal and regulatory management including local and regional regulations and legislations
  • Legal assesments of new markets
  • Legal assesments in mergers and acquisitions
  • Management of contacts with regulatory bodies
  • Legal support in risk and ensurance management
9
15.4
46
Man.
Human Capital Management
Magnify
Human Capital Management
Ensurance of group wide competence supply and development
  • Establishment of corporate HR policies
  • Talent discovery and management
  • Recruitment management
  • Career development
  • Workforce health monitoring and rehabilitation
  • Human resource planning
  • HR reporting
15
12.2
14
Exe.
Facility Management
Magnify
Facility Management
Ensure adequate development and governance of groups facility posession
  • Space management
  • Maintenance management
  • Facility condition asessment
  • Facility documentation management
  • Facility re-investmant planning
39
78.8
181
Exe.
Information Services and IT Operations
Magnify
Information Services and IT Operations
Provide group wide information services and IT operations
  • IT infrastructure management
  • Applications management
  • Provide IT development services
  • Provide Information asset management
  • Manage IT vendor relations
  • Provide IT procurement support services
  • IT service and asset management

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